Ali Hisham Academy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data across our website, platform, and learning experiences.
Last updated: November 11, 2025
Contact: contact@flagpoleagency.com
1. Information We Collect
a. Information You Provide Directly:
- Name, email address, phone number, job title (if applicable)
- Account details for accessing courses
- Payment details (processed securely through Paymob)
b. Information We Collect Automatically:
- IP address, device type, browser, and general activity logs
- Course progress and lesson interactions within LearnDash
- Tracking data via Facebook Pixel for analytics and marketing
2. How We Use Your Information
We use your information to:
- Set up and manage your Ali Hisham Academy account
- Track your course progress and tailor your learning experience
- Send transactional emails (e.g., login credentials, confirmations, course updates)
- Inform you of new courses, updates, or relevant offers (you may opt out)
- Analyze user behavior to improve course quality and website performance
3. Data Sharing
We do not sell your personal data. We may share it only with the following service providers:
- Paymob, for secure payment processing
- LearnDash, as our learning management system
- Meta (Facebook Pixel), for tracking and marketing purposes
All third-party providers follow strict data protection obligations in compliance with applicable laws such as the GDPR.
4. Cookies & Tracking
Ali Hisham Academy uses cookies and Facebook Pixel to:
- Remember your preferences and login information
- Monitor engagement and improve course delivery
- Measure marketing effectiveness
You may disable cookies through your browser settings.
5. Data Retention
We retain your data while your account is active or as long as necessary for legal, business, or academic purposes. You may request account deletion at any time.
6. Your Rights
You may request to:
- Access or obtain a copy of your personal data
- Correct or update your information
- Delete your account
- Unsubscribe from promotional emails
To make a request, contact us at contact@flagpoleagency.com
7. Policy Updates
We may occasionally update this Privacy Policy. Any significant changes will be announced on our website or communicated via email.